Terms of service

 

 ELEVEN – WWW.ELEVENPLTS.COM

Last updated: 08-04-2026

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: the natural person who does not act for purposes related to their trade, business, craft, or profession and enters into a distance agreement with the entrepreneur;

  • Day: calendar day;

  • Continuous transaction: a distance agreement relating to a series of products and/or services, where the obligation to supply and/or purchase is spread over a period of time;

  • Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;

  • Right of withdrawal: the consumer’s option to cancel the distance agreement within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers (Eleven);

  • Distance agreement: an agreement concluded within the framework of an organised system for distance selling of products and/or services, where only one or more means of distance communication are used up to and including the conclusion of the agreement;

  • Means of distance communication: a method that can be used to conclude an agreement without the consumer and entrepreneur being physically present in the same location at the same time;

  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Eleven / Capital D Consult
Email address: Contact@elevenplts.com
Chamber of Commerce number (KvK): 97020516
VAT number: NL005244337B76

Article 3 – Applicability

These General Terms and Conditions apply to every offer made by Eleven and to every distance agreement and order concluded between Eleven and the consumer.

These terms and conditions are made available to the consumer in advance via www.elevenplts.com and can be provided free of charge upon request.

If, in addition to these General Terms and Conditions, specific product or service conditions apply, the consumer may always rely on the provision that is most favourable to them.

Any provisions that are deemed invalid shall be replaced by a provision that most closely reflects the purpose and intention of the original provision.

Article 4 – The Offer

The offer made by Eleven is non-binding and may be amended.

The offer includes a complete and accurate description of the products offered. Images represent the products as accurately as possible; however, colours may vary slightly from the actual product.

Every offer includes at least:

  • The price including VAT;

  • Any applicable shipping costs;

  • The manner in which the agreement is concluded;

  • Whether the right of withdrawal applies;

  • Payment, delivery, and execution terms;

  • The method of storing the agreement;

  • The possibility for consumers to check and correct submitted information;

  • Any available languages, sizes, colours, and materials.

Article 5 – The Agreement

The agreement is concluded once the consumer accepts the offer and payment has been completed.

Confirmation of receipt of the acceptance will be sent immediately by email.

Eleven takes appropriate security measures for electronic payments and its online environment.

If there is reasonable doubt regarding payment, Eleven reserves the right to refuse an order or impose additional conditions.

Upon delivery, the consumer will receive information regarding:

  • The contact address for complaints;

  • The right of withdrawal;

  • Warranty and customer service;

  • Product information and applicable conditions;

  • Cancellation conditions for ongoing agreements.

Article 6 – Right of Withdrawal

The consumer has the right to cancel the agreement without providing a reason within 14 days after receiving the product.

Products must be returned unused, undamaged, and in their original packaging according to Eleven’s return instructions.

The consumer must be able to provide proof of return shipment, such as a shipping receipt.

Article 7 – Costs in Case of Withdrawal

The costs of returning products are borne by the consumer.

Any payments received will be refunded within 14 days after Eleven has received the returned product or proof of return shipment.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for:

  • Products made according to the consumer’s specifications or personalised products;

  • Products that spoil quickly;

  • Sealed hygiene products where the seal has been broken;

  • Audio, video recordings, or software where the seal has been broken;

  • Specific services such as accommodation, transport, or event services.

Article 9 – Price

All prices include VAT and are subject to possible printing or typographical errors.

Price increases within 3 months after the agreement has been concluded are only permitted due to legal regulations.

After this period, price changes are only permitted if agreed upon contractually.

Article 10 – Conformity and Warranty

Eleven guarantees that products comply with the agreement and meet reasonable expectations regarding quality and usability.

Manufacturer warranties do not affect the consumer’s legal rights.

Defects must be reported within 14 days after discovery.

Products must be returned in their original packaging.

Article 11 – Delivery and Execution

Delivery takes place to the address provided by the consumer.

Orders will be fulfilled within a maximum period of 30 days unless another delivery period has been agreed.

If delivery is delayed, the consumer will be informed within 30 days and has the right to cancel the agreement and receive a refund within 14 days.

Article 12 – Continuous Transactions

The consumer may terminate continuous agreements with a maximum notice period of one month.

Automatic renewal is not permitted unless legally allowed for trial subscriptions or limited-duration deliveries.

Article 13 – Payment

Payment must be completed within 7 days after receipt of the product or confirmation of the agreement.

Failure to pay may result in reasonable collection costs.

Article 14 – Complaints Procedure

Complaints must be submitted in writing within 7 days.

The consumer will receive a response within 14 days.

If the complaint is justified, Eleven will replace or repair the product free of charge.

Article 15 – Disputes

All agreements are exclusively governed by Dutch law.

Any disputes shall be submitted to the competent Dutch court.

DISCLAIMER

Eleven sells genuine products and does not make unrealistic or guaranteed claims.

Our products are designed to make everyday training easier, more comfortable, and more enjoyable.

We operate at all times in accordance with applicable laws and regulations.

Contact Information

Address:
1851BT Heiloo
The Netherlands
(No visiting address)

Email: Contact@elevenplts.com

Website: www.elevenplts.com