Privacy Policy

Privacy Policy Eleven – www.elevenplts.com

Last updated: 31 March 2026

At Eleven, we highly value your privacy. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our online store or purchase our products. This policy has been prepared in accordance with the General Data Protection Regulation (GDPR).

Who We Are

Eleven / Capital D Consult is responsible for the processing of personal data collected through www.elevenplts.com.

Our contact details:
Address: 1851BT, Heiloo, The Netherlands
Email: Contact@elevenplts.com
Chamber of Commerce number (KvK): 97020516
VAT number: NL005244337B76

Personal Data We Collect

When you use our online store or purchase our products, we may collect the following information:

Contact details: name, address, telephone number and email address
Account information: username and password, if you create an account
Purchase information: products ordered, quantities, delivery address and payment information processed through our payment provider
Technical data: IP address, browser type, device information and usage data
Communication data: messages sent by email or through customer service
Marketing preferences: your consent and preferences regarding newsletters and promotional offers
Cookies and tracking data: as described in our Cookie Policy

Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

Processing and fulfilling orders and payments
Providing website functionality and customer service
Analysing website usage and improving our services
Marketing and newsletters, where you have provided your consent
Complying with legal obligations

Marketing Communications

You will only receive marketing communications if you have given your prior consent.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at Contact@elevenplts.com.

Cookies and Tracking

Our online store uses cookies and similar technologies to improve functionality, enable analytics and personalise content.

Non-essential cookies are only placed after you have provided your consent. You can manage your preferences through your browser settings or through the cookie settings available on our website.

How We Share Your Data

We do not sell your personal data.

We may share your data with:

Service providers, such as hosting, analytics and email service providers
Payment and logistics partners for processing and delivering orders
Marketing and advertising partners, where you have provided your consent
Government authorities where required by law

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including SSL encryption and secure data storage practices.

Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations.

This may include:

Order and account information: 7 years for tax and accounting obligations
Marketing consent: until you unsubscribe or withdraw your consent
Customer service communications: for a maximum of 2 years after the last contact
Analytics and cookie data: as described in our Cookie Policy